Cat Tree 170cm Large Multi-Level Tower with Condo & Hammock
Delivery area: UK only.
Delivery time: Between 5 and 7 working days.
Rate: Free delivery, regardless of order amount.
Order tracking: An email containing the tracking number is sent when the order ships.
Carrier: Varies depending on weight, quantity, product availability and order value.
Right of withdrawal: 30 days from receipt of the parcel.
Return costs: Free.
Return conditions: The item must be in new condition, in its original packaging, complete (accessories, manual) and accompanied by the purchase invoice.
Procedure: Requests should be sent to contact@purrikat.com. Once approved, items should be returned to 60 Rue François 1er, 75008, Paris.
Faulty or damaged items: Contact us by email with photos of the issue to arrange an exchange or refund.
Refund: Processed to the original payment method within 14 days of receiving and inspecting the returned item.
For questions about a cat tree or your order, contact us using the details below.
Email: contact@purrikat.com
(Response within 24 hours)
Phone: +44 7458 107818
Customer service hours: Mon-Fri: 9am - 5pm
Our Principles
Our cat trees meet specific criteria (materials, construction). Delivery, return and refund conditions are detailed in our Terms of Sale. Customer service is available for product questions.
Phone Support
Customer service hours: Monday to Friday, 9am to 5pm.
Phone: +44 7458 107818
Email: contact@purrikat.com (We aim to respond within 24 to 48 hours.)
FAQ
Common questions about assembly, materials, capacity and care for this cat tree. For anything not covered here, contact our team by email at contact@purrikat.com or by phone at +44 7458 107818.
6. Does the cat tree require assembly?
6. Does the cat tree require assembly?
Yes. The product is shipped flat-packed with all parts, tools and an instruction manual included. Assembly time varies by model, typically between 30 and 50 minutes for one person.
7. What materials make up the structure?
7. What materials make up the structure?
The frame is generally built on a particleboard or wood base, with posts wrapped in natural sisal rope for the scratching sections. Resting surfaces are covered in plush fabric.
8. How many cats can a cat tree accommodate?
8. How many cats can a cat tree accommodate?
This depends on the size and number of tiers of the model. Compact structures are generally suited to one or two cats, while taller, multi-level towers can accommodate several cats at once.
9. How should the cat tree be cleaned?
9. How should the cat tree be cleaned?
Plush surfaces can typically be spot-cleaned with a damp cloth, a lint roller, or a vacuum. Some covers are removable and machine washable at a low temperature; check the specific product details for confirmation.
10. What weight can the cat tree support?
10. What weight can the cat tree support?
Maximum load capacity varies by model and is specified in the product details. This limit should be respected to help maintain the stability of the structure.